The Firm combines a multidisciplinary vision and focus on different business sectors, providing tax consultancy (in relation to tax compliance, national and international tax planning, transfer pricing, VAT, litigation, expatriates, etc.) and legal consultancy (in relation to mergers and acquisitions, private equity and banking and financial matters, including all regulatory aspects, corporate law, commercial law, aviation law, employment law, information technology law, copyright law, civil litigation, family law, etc.).
19Areas of practice
Pirola Pennuto Zei & Associati Ltd is committed to a high quality of legal advice and client care. For any matter during the execution of the work or if you are not happy with the services you have received you can complain to the partner in charge of the matter. You will find his/her name and email address in the engagement letter.
If you are not happy with the handling of your compliant you can contact Mr. Massimo Di Terlizzi (Managing Partner), who will act as a Complaints Partner, by email at firstname.lastname@example.org or by post to our office.
If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman at:
Telephone: 0300 555 0333
Minicom: 0300 555 1777
Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
If your complaint relates to fees you may be entitled to have them reviewed by the court by applying for an assessment of the bill under Part III of the Solicitors Act 1974. If you take advantage of this procedure within a month from the date of our invoice, your right to a detailed assessment is unconditional. If you delay beyond a month the court may impose conditions. Once a year has elapsed since the date of the bill you will lose the right to a detailed assessment unless there are special circumstances.
Alternatively, if you consider that we have breached a regulatory obligation, you may refer the matter directly to the SRA here:
The postal address is:
Solicitors Regulation Authority
The Cube 199 - Wharfside Street
B1 1RN Birmingham
You may also telephone them on 0370 606 2555 or email them at email@example.com.